In our world, the Customer is King. Can U #rel8te?
rel8te is a professional services company that specializes in three complementary areas:
Digital Marketing and CRM Strategy
1We assist our clients in deciding what impacts and opportunities are presented by Customer Relationship Management, social media, mobile computing, location-based services and other emerging technologies, and in charting complementary strategy, process and technology paths forward that take full advantage of the opportunities while minimizing or reversing the impacts. The culmination of our strategy offerings is the definition and implementation of an Enterprise Solution Architecture (ESA), which is a roadmap for the alignment of the client’s business strategy, information architecture, application architecture and infrastructure architecture so that the underlying infrastructure, the applications it supports, and the information captured and processed by those applications all align and support the client’s customer-centric business strategy.
Vendor/Technology Evaluation and Selection
2Once an ESA has been established as a target and a phased implementation/transition plan has been established — or if the client has their own ESA in place or has defined a more tactical objective of selecting an implementing a solution for a limited footprint — we guide our clients through the myriad of technologies available in the marketplace to engineer the best solution for their needs based on a rigorous process of evaluating requirements, cost, flexibility, performance, value, and other factors relevant to each individual client; we can also take the lead on the RFQ/RFI/RFP if necessary, as well as the establishment of scoring criteria and models, evaluation/selection committee proceedings and negotiations.
Implementation Management, Quality Assurance and IV&V Services
3Once a solution has been acquired, we lead our clients through the process of replacing existing processes, platforms and capabilities with new ones based on redesigned and optimized business processes, either as the prime contractor or as an Independent Quality Assurance agent. In addition to program/project management services, we engage to lead or assure the process redefinition and change management work that often accounts for the larger portion of the total ROI vs. the purely technology-driven benefit. We help our clients focus their technology strategy and implementation on what really matters to their business, and help them optimize their business strategy by preparing to take advantage of today’s technology enablers.
CX. Two little letters. One very big concept. Putting the customer at the center of everything your organization does. At the center of its strategy. At the center of its people. Its processes. Its technologies.
It’s not enough just to call yourself customer-centric; you have to turn your organization inside out and view the world through your customers’ eyes. When you do, you’ll see all of the gaps in your treatment of those customers. All of the missed handoffs and the lost opportunities and the gold falling through the cracks.
We can help you see the world through your customers’ eyes. We can help you make the handoffs, seize the opportunities and seal the cracks.
Customer Experience is what we do. We are rel8te. Can U #rel8te?
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